Legal

Privacy Policy

Last updated: 9 June 2026

TRIDENT MODULAR HOUSING LTD, trading as Trident Modular, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit https://tridentmodular.com/, contact us, request a quotation, download our catalogue or otherwise use our products and services.

It also explains your rights under applicable UK data protection law.

1. Who We Are

The data controller responsible for your personal data is:

TRIDENT MODULAR HOUSING LTD
Trading as: Trident Modular
Company number: 14450077
Registered office: Tallis House, 2 Tallis Street, London, England, EC4Y 0AB
Email: contact@tridentmodular.com
Telephone: +44 7443 285068
Website: https://tridentmodular.com/

In this Privacy Policy, “Trident Modular”, “we”, “us” and “our” refer to TRIDENT MODULAR HOUSING LTD.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

our website;
contact, quotation and catalogue request forms;
telephone calls, emails and other correspondence;
consultations and site visits;
customer, supplier and business relationships;
advertising and marketing campaigns;
social media and other digital channels.

This Privacy Policy is intended to provide information about how we process personal data. It is not a contract, and using the website does not by itself constitute consent to every type of processing described in this policy. Where consent is required, we will request it separately.

3. Personal Data We Collect

We collect only the personal data reasonably required to operate our business, respond to enquiries, provide our services and improve our website.

3.1 Information You Provide to Us

When you complete a form, request a catalogue or quotation, contact us or enter into a business relationship with us, we may collect:

your first name and surname;
your email address;
your telephone number;
your postal or project address;
your company name and job title;
details about your proposed project;
the type of modular building or service you are interested in;
the proposed building size, location and intended use;
your estimated budget;
delivery and installation information;
planning, design and site-related information;
the contents of your messages and correspondence;
records of quotations, orders, contracts and payments;
your communication and marketing preferences.

Please do not provide sensitive personal data through our general website forms unless it is genuinely necessary and we have specifically requested it.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

your IP address;
browser type and version;
device type;
operating system;
approximate location derived from your IP address;
referral source;
pages visited;
links and buttons clicked;
date, time and duration of your visit;
website interaction and performance information;
cookie identifiers and advertising identifiers.

Some of this information may be collected through cookies, pixels, analytics tools and similar technologies.

3.3 Information Received From Other Sources

We may receive personal data from:

advertising platforms such as Google and Meta;
analytics providers;
business partners and contractors;
architects, developers, agents or professional advisers;
people who refer an enquiry to us;
publicly available business sources;
social media platforms when you interact with our accounts or advertisements.

Where another person provides your details to us, they should have an appropriate reason and lawful basis for doing so.

4. How We Use Your Personal Data

We may use your personal data to:

respond to enquiries and consultation requests;
provide catalogues, quotations and project information;
understand your modular building requirements;
arrange consultations, surveys and site visits;
prepare designs, specifications, proposals and cost estimates;
negotiate, enter into and perform contracts;
arrange manufacturing, delivery, installation and related services;
manage customer, supplier and contractor relationships;
provide customer service and aftercare;
process payments and maintain accounting records;
communicate important service or project information;
operate, maintain and secure our website;
monitor website performance and user behaviour;
improve our products, services, content and customer experience;
prevent fraud, misuse and security incidents;
comply with legal, regulatory, tax and accounting obligations;
establish, exercise or defend legal claims;
send marketing communications where permitted;
measure and improve our advertising campaigns;
display relevant advertising on Google, Meta and other platforms.

We will not use your personal data for purposes that are incompatible with those described above unless we are legally permitted or required to do so.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on the following lawful bases.

We may rely on your consent where you:

choose to receive certain marketing communications;
accept analytics or advertising cookies;
submit information for a specific optional purpose.

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

5.2 Contract

We may process your personal data where this is necessary to:

provide information or take steps at your request before entering into a contract;
prepare a quotation;
enter into or perform a contract with you;
deliver, install or support a product or service you have ordered.

5.3 Legal Obligation

We may process personal data where necessary to comply with legal obligations, including:

tax and accounting requirements;
record-keeping requirements;
fraud prevention obligations;
regulatory requests;
court orders and other lawful requests from public authorities.

5.4 Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include:

responding to business enquiries;
managing customer and supplier relationships;
improving our website, products and services;
maintaining website and information security;
understanding the effectiveness of our business activities;
preventing fraud and misuse;
pursuing or defending legal claims;
carrying out proportionate business-to-business marketing.

When relying on legitimate interests, we consider the nature of the data, your reasonable expectations and the possible effect of the processing on you.

6. Marketing Communications

We may send you information about our modular buildings, services, projects, catalogues or offers where:

you have given us consent;
you have requested information from us;
you are an existing customer and the law permits us to contact you about similar products or services;
the communication is otherwise permitted under applicable business-to-business marketing rules.

You may unsubscribe at any time by:

using the unsubscribe link in a marketing email;
replying to the message and asking to unsubscribe;
contacting us at contact@tridentmodular.com.

You have an absolute right to object to the use of your personal data for direct marketing.

We may retain limited details on a suppression list after you unsubscribe so that we can respect your request and avoid contacting you again for marketing purposes.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and support advertising.

These technologies may include:

essential cookies;
functionality cookies;
analytics cookies;
advertising and remarketing cookies;
tracking pixels;
local storage and similar browser technologies.

Depending on our current website configuration and your consent choices, we may use services such as:

Google Analytics;
Google Tag Manager;
Google Ads;
Meta Pixel;
embedded social media or video services.

Essential Cookies

Essential cookies are required for the website to function properly, provide security, remember privacy settings or deliver a service specifically requested by you.

These cookies generally do not require consent.

Analytics and Advertising Cookies

Analytics and advertising technologies may be used to:

measure website traffic;
understand how visitors use the website;
identify technical problems;
measure advertising performance;
build advertising audiences;
show advertisements that may be more relevant to your interests.

Where required by law, we will obtain your consent before using non-essential analytics or advertising cookies.

You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings tool. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Further information should be provided in our separate Cookie Policy.

We do not sell your personal data.

We may share personal data with carefully selected third parties where reasonably necessary, including:

website hosting and technical support providers;
website developers and IT service providers;
cloud storage, email and communication providers;
customer relationship management systems;
analytics providers;
advertising platforms, including Google and Meta;
payment processors and financial service providers;
accountants, lawyers, insurers and professional advisers;
architects, designers, engineers and planning consultants;
manufacturers, logistics providers and installation contractors;
suppliers and subcontractors involved in delivering your project;
government bodies, regulators, courts and law enforcement authorities;
prospective purchasers, investors or advisers in connection with a business sale, restructuring or acquisition.

Where third parties process personal data on our behalf, we require them to protect it, maintain confidentiality and process it only in accordance with our instructions and applicable law.

Some third parties may act as independent data controllers. In those circumstances, their use of personal data will also be governed by their own privacy policies.

9. International Data Transfers

Some of our service providers, technology providers, manufacturers or business partners may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure that the transfer complies with applicable data protection law.

Depending on the destination and recipient, this may include relying on:

UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to the European Commission’s Standard Contractual Clauses;
another legally recognised safeguard;
a permitted legal exception where appropriate.

We may also conduct transfer risk assessments where required.

You may contact us for further information about the safeguards used for relevant international transfers.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, contractual and reporting requirements.

The retention period will depend on factors including:

the nature and sensitivity of the personal data;
the purpose for which it was collected;
whether we have an ongoing business relationship with you;
whether the information relates to an enquiry, quotation or completed project;
legal and regulatory retention requirements;
applicable limitation periods;
whether the information may be required to establish, exercise or defend a legal claim.

For example:

enquiry and quotation records may be retained while the enquiry remains active and for a reasonable follow-up period;
project, contract, invoice and transaction records may be retained for the period required by tax, accounting and legal obligations;
marketing information may be retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to contact you;
cookie and analytics information is retained in accordance with the settings of the relevant technology provider and our Cookie Policy;
suppression-list information may be retained to ensure that an unsubscribe request continues to be respected.

When personal data is no longer required, we will securely delete or anonymise it.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal data against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.

These measures may include:

secure hosting and encrypted connections;
access controls;
password protection;
limited employee and contractor access;
backups;
software updates;
security monitoring;
confidentiality obligations;
internal data-handling procedures.

Access to personal data is limited to people who reasonably require it for their role or for the delivery of our services.

Although we take reasonable precautions, no website, email system or method of internet transmission can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the following rights.

Right of Access

You may request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.

Right to Rectification

You may ask us to correct inaccurate personal data or complete information that is incomplete.

Right to Erasure

You may ask us to delete your personal data in certain circumstances.

This right is not absolute, and we may need to retain information where there is a lawful reason to do so.

Right to Restrict Processing

You may ask us to restrict how we use your personal data in certain circumstances.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive relevant personal data in a structured, commonly used and machine-readable format.

Right to Object

You may object to processing based on our legitimate interests.

You have an absolute right to object to processing for direct marketing purposes.

Where we rely on consent, you may withdraw it at any time.

Rights Relating to Automated Decision-Making

You may have rights concerning decisions made solely through automated processing where those decisions produce legal or similarly significant effects.

To exercise any of these rights, contact us at contact@tridentmodular.com.

We may need to request information to confirm your identity before responding. This is a security measure intended to prevent personal data from being disclosed to someone who is not entitled to receive it.

We will normally respond without undue delay and within one month, subject to any extension permitted by law.

You will not normally be charged a fee for exercising your rights. However, the law may allow us to charge a reasonable fee or refuse a request where it is clearly unfounded, repetitive or excessive.

13. Automated Processing and Advertising Profiles

We may use advertising and analytics services that process information about website visits, interactions and likely interests.

This may involve limited profiling for purposes such as:

measuring advertising performance;
creating advertising audiences;
showing advertisements likely to be relevant;
excluding existing customers or previous visitors from certain campaigns.

We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

14. Children’s Privacy

Our website and services are not directed at children.

We do not knowingly collect personal data from children through our general website forms. If you believe that a child has provided personal data to us without appropriate permission, please contact us so that we can investigate and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

We do not control those third parties and are not responsible for their content, security practices or privacy policies. We recommend reviewing the privacy policy of any third-party website before providing personal data.

16. Complaints

We encourage you to contact us first if you have questions or concerns about how we process your personal data.

You can contact us at:

TRIDENT MODULAR HOUSING LTD
Tallis House
2 Tallis Street
London
England
EC4Y 0AB
Email: contact@tridentmodular.com
Telephone: +44 7443 285068

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concerns before you contact the ICO, but you are not required to contact us first.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes to our services or website;
changes to the technologies we use;
changes to our data-processing activities;
legal or regulatory developments.

The latest version will be published on this page with an updated revision date.

Where a change materially affects how we use personal data, we may take additional reasonable steps to notify affected individuals.

18. Contact Us

For questions about this Privacy Policy, to exercise your data protection rights or to raise a privacy concern, contact:

TRIDENT MODULAR HOUSING LTD
Trading as Trident Modular
Company number: 14450077
Tallis House, 2 Tallis Street
London, England
EC4Y 0AB
Email: contact@tridentmodular.com
Telephone: +44 7443 285068
Website: https://tridentmodular.com/